01b - Client Service Kickoff

Service engagements are successful only when the delivered outcomes match client expectations. Frequently, the nature of the sales process does not permit a comprehensive review of the service and how it will be delivered. As a result, the first major activity for ramping up a new client must be to ensure that the client understands the offering in depth. Module 800-1121-01b, Client Service Kickoff, provides the process framework for setting a new client's expectation for service outcomes, delivery methodology, and service levels for Managed Services. The kickoff session includes a detailed review of each service offering included in the agreement and a discussion of the relevant policies and procedures, such as change management and service request fulfillment. Following the kickoff is a technical discovery session aimed at obtaining a thorough understanding of the customer's environment. Comprehensive discovery of the existing environment and IT management practices is essential for effective proactive management and planning.

• Accurate client understanding of the Managed Services delivery model

• Agreement on key policies and procedures for IT management

• In-depth knowledge of the client's T environment for flawless Service Activation

• Module overview plus 6 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below