01c - Service Activation

Repeatable, error-free delivery of a managed service offering is contingent upon meticulous activation of each element of the service delivery infrastructure. The Service Desk must be made aware of client-specific entitlements, contacts, and service levels. Monitoring and management systems must be accurately configured to proactively maintain the health of client systems and to alert properly when system parameters are out of tolerance. When service activation is not performed completely, there is a very good chance that a service failure will occur at some point down the road. Module 800-1121-01c, Service Activation, provides the process framework for setting up all aspects of the service delivery infrastructure for the new client. It includes adding new client information and entitlements to the service desk management system, configuring the automated systems managing each covered technology, and knowledge transfer to the service delivery team on the specifics of the new client. Upon conclusion of the activation process, this module includes workflow for end-user familiarization with the service and a "go-live" call confirming activation with the client.

• Fewer post-live issues

• More timely managed service activation

• Greater client satisfaction with the activation process

• Module overview plus 22 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below