03a - Service Call Intake

The most frequent contact that many of your clients have with your service organization is with the Service Desk. The consistency and professionalism of this interaction sets the stage for the level of service that you provide. Module 03a, Service Call Intake, describes the processes for handling service tickets submitted to your Service Desk via phone call, web portal, or email, as well as those submitted after hours. This module also include processes for handling requests regarding existing tickets and approvals.

• Higher customer satisfaction with the service desk experience

• Improved consistency in service ticket setup

• Less rework due to incomplete service ticket information

• Module overview plus 11 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below