03b - Event Management

Your remote management tools provide notification of critical events as well as proactive warnings of situations which might become problems. Module 03b, Event Management, provides processes for handling critical events, including client notification when required, and for analysis of warning and informational events. This module forms the link between your automated systems and other processes such as incident response and systems management.

• Greater compliance with client notification SLAs

• Improved consistency managing events

• Common framework for handling multiple types and sources of events and alerts

• Module overview plus 4 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below