03d - Service Ticket Closeout

The excitement of resolving a service ticket often overshadows the need to complete the administrative processing of the ticket prior to closure. Unfortunately, the resulting loose ends can result in client satisfaction issues and wasted effort due to rework. Updating documentation on the client's environment after a change and properly updating ticket notes and time entry are two of the elements that are frequently missed. Module 03d, Service Ticket Closeout, provides the process foundation for complete ticket closure. This module comes in two variants: (a) a one-step close process where the engineer closes the ticket directly, and (b) a two-step process in which the engineer completes the ticket, followed by a quality control check prior to closure.

• Greater client satisfaction resulting from complete closure

• Reduced rework due to inaccurate documentation

• Better follow-through in situations which require a root cause analysis

• Module overview plus 3 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below