03g - Post Incident Review

Once service has been restored following a major outage or extended incident, an investigation is often conducted to document lessons learned which might prevent the situation from happening again. The goal is to identify process deficiencies which led to the incident or extended the service outage. Module 800-1121-03g, Post Incident Review, provides the process framework for conducting this investigation. This module covers the investigation of the incident, internal and client reviews, and management of the action items that result from the investigation. When required, module 800-1121-05b, Problem Management, is used in tandem with Post Incident Review to uncover the technical root cause of the incident.

• Fewer situations where an incident is caused or made worse by service process failures

• Increased client comfort level that service failures will not be repeated

• Module overview plus 4 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below