04a - Request Fulfillment

Your clients' technology environment is constantly changing. Employees come and go, new applications are deployed, IT access requirements change. Through Service Requests for Moves, Adds, Changes, and Deletes (MACDs) your clients communicate the IT changes required to keep their business running smoothly. Efficient resolution of these requests ensures that IT support is there when and where your clients' users need it. Module 800-1121-04a, Request Fulfillment, provides a consistent workflow for addressing your clients' requests for MACD changes. The focus is on accurately resolving the request in accordance within agreed-upon service levels and verifying the resolution to avoid reopened tickets. This module includes procedures for handling both remote and on-site resolution of service requests, as well as the provisioning of product, when required.

• Greater client satisfaction through accurate and timely resolution

• Integrated remote and on-site effort, when required

• Less rework due to fewer reopened tickets

• Module overview plus 5 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below