04e - Scheduled Dispatch

IT management capabilities have evolved to the point where many IT service requests can be resolved remotely, without the need for dispatching an engineer to the client's site. However, many types of service requests require an on-site presence for resolution. Additionally, some recurring maintenance tasks require a physical presence. Scheduled on-site visits provide the opportunity for "high-touch" support to your client's users, enhancing their productivity and at the same time your visibility to the client. In many instances, tasks performed during these visits are part of a continuing effort to ensure that IT meets the needs of your client's users. It is imperative, however, that on-site services be delivered as efficiently as possible to minimize cost. Module 800-1121-04e, Scheduled Dispatch, provides the process framework for schedule confirmation, visit preparation, on-site maintenance tasks, and resolution of client service requests. Throughout this process module, the focus is on managing to the dispatch schedule and effectively communicating with the client.

• Enhanced value for IT through high-touch support to your client's users

• Increased billable time resulting from additional work identified while on site

• Comprehensive preparation for the on-site visit resulting in less wasted time and effort

• Module overview plus 8 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below