05c - Server Management

A cornerstone element of Managed Services is the assurance you provide to your clients that their IT infrastructure will continue to operate at peak performance. Comprehensive management of your clients' systems requires both automated monitoring and analytical tasks performed by your team to evaluate monitoring results and take the necessary corrective action. Module 800-1121-05c, Server Management, provides the blueprint for the integration of people, process, and tools to ensure that your proactive actions result in optimum performance and uninterrupted operation of your client's servers. Analysis tasks include identification of risks relating to availability, capacity, security, and service continuity and proactive recommendations in response to these risks.

• Consistent and repeatable approach to proactive management - less non-value-add effort

• Fewer service interruptions for the client through proactive incident avoidance

• Better alignment of IT capabilities with the business as a result of proactive planning

• Module overview plus 6 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below