10b - Change Management

Ad-hoc changes made to client IT systems without the proper oversight can result in costly disruptions to IT systems and services. Change Management is a structured process that ensures IT changes are introduced in a controlled and coordinated manner, minimizing the potential negative impact of the change. Through the use of "pre-approved" or pre-planned changes, Change Management also seeks to improve the efficiency and effectiveness of routine change implementation. Change Management is a "governance" process that operates in parallel with other process modules, providing a consistent framework for change planning, review, and approval regardless of the reason for the change. Module 800-1121-10b, Change Management, provides the process framework for managing IT configuration changes in any of three scenarios: Pre-approved changes, Minor changes, and Major changes. Types of activities involved include change logging, planning, approval, implementation, and closeout.

• Changes to client systems are executed in an authorized and planned manner, limiting change-related incidents and reducing service disruptions

• Routine system changes are implemented efficiently and effectively

• Module overview plus 7 pages of detailed 11 x 17" process maps in hard copy and PDF format

• Personalized for your company; see details and license agreement below