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Service Blueprint Bricks
Managed Services
678-566-3675
info@antfarm-inc.com
Client Onboarding
Responsive Support
Proactive Management
Service Level Assurance
Managed Services
Strategic IT Planning
Our catalog of Service Blueprint Bricks that are shipping now is listed below.
Client Onboarding
01 - Transition and Activation
01a - Transition From Sales
01b - Client Service Kickoff
01c - Service Activation
Responsive Support
03 - Service Ticket Management
03a - Service Call Intake
03b - Event Management
03c - Response Matrix
03d - Service Ticket Closeout
03e - Major Incident Management
03f - Escalation Management
03g - Post Incident Review
04 - Request Fulfullment and Incident Response
04a - Service Request Fulfillment
04b - Tier 1 Help Desk Support
04c - Tier 2 Incident Resolution
04d - Emergency Dispatch
04e - Scheduled Dispatch
04f - 3rd Party Incident Resolution
Proactive Management
05 - IT Systems Management
05b - Problem Management
05c - Server Management
05e - Patch Management
05f - Backup Management
Service Level Assurance
08 - Technical Account Management
08b - Quarterly Service Review
09 - Strategic IT Consulting
09a - Business Requirements Discovery
09b - Strategic IT Plan Development
09c - Strategic IT Plan Review and Management
10 - Service Control
10b - Change Management
03g - Post Incident Review
$195.00
05c - Server Management
$295.00
05e - Patch Management
$295.00
01c - Service Activation
$445.00
09b - Strategic IT Plan Development
$295.00
03e - Major Incident Management
$245.00
09c - Strategic IT Plan Review and Management
$195.00
05b - Problem Management
$295.00
10b - Change Management
$295.00
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