• Friday, March 9th at 2 PM EST
  

Everyone is telling you to become the trusted advisor to your clients for their IT needs.

What does that mean?

There's a "perfect storm" brewing that emphasizes the need to go beyond typical managed service offerings to become the Virtual CIO for your clients:

• The multiple options available for provisioning IT capabilities, whether on-premise or in the cloud, are leaving many of your clients confused as to the future of IT for their companies

• Core Managed Services features, such as remote server management, are rapidly becoming commoditized, resulting in a downward price spiral

• Product revenue and margins continue to slip as small businesses become comfortable with sourcing their IT needs from the many avenues available to them

In addition to managing daily operations, one of the key functions of the CIO is charting the path ahead for IT. The effective CIO understands the direction of the business and develops the strategic plan for IT to evolve to meet changing business needs.

This is where IT solution providers can step in. By implementing Strategic IT Planning that dovetails with your Managed Service offering, you can:

• Help your clients see through the fog to the road ahead - a road where IT is aligned to meet the needs of their business

• Protect your Managed Services revenue from poachers: a key element of the plan is ensuring IT is delivering the right capabilities and service levels for the business

• Become the ongoing program manager for implementing new solutions that support the strategic IT plan and regain your product revenue

"Own the Plan" - cement your relationship with your clients! Grow mind-share and spend-share by developing a structured approach to strategic IT consulting.

In this webinar, we'll cover:

• Discovery of your client's business goals and objectives and development of the IT strategies to support them

• Creation of the roadmap that will serve as the foundation for your client's IT planning and budgeting

• Seamless integration of program management for the Strategic IT Plan into your Managed Services offering

Building the Process Framework for Managed Services

• Friday, April 13th at 2 PM EDT

Want to Grow Your Managed Services Business, but ...

• It's hard to articulate your service value?
• Scope-creep is killing your profits?
• You're lacking a process foundation?

Managed Services are strategically important to many IT Solution Providers.  At the same time, new skills and expertise are required to succeed in selling and delivering IT services and solutions to the market.

In the emerging model, business processes and tools define a provider's ability to seamlessly scale its customer base while maintaining consistently high service levels.

The "craftsman" model historically associated with professional services has been displaced by the "factory" model exemplified by managed services.

The challenge becomes establishing a process framework that serves as the foundation for educating team members on the delivery method.  Passing on service practices as "tribal knowledge" will no longer enable you to remain competitive.

Are You Struggling to Build Your Managed Services Processes?

If so, this webinar was created for you. It is a brief introduction into Service Blueprinting for Managed Services.  In this webinar, we'll discuss:

• Designing a modular architecture for Managed Services processes that lets you systemically prioritize where to improve and add value
• Deploying process modules that integrate your People, Processes, and Tools seamlessly
• Institutionalizing process so that you realize the benefits

By applying the unique AntFarm Service Blueprinting approach for Managed Services, you will be able to improve both:

• TOP LINE REVENUE through increased demand for your Managed Services due to a better value proposition, and
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• BOTTOM LINE PROFITABILITY through more efficient operations

• Friday, May 11th at 2 PM EDT

Are you pedaling hard to sell services, but not getting anywhere?

Typically, IT Solution Providers face three hurdles when trying to increase sales of their services:

• No precise, targeted VALUE PROPOSITION that differentiates them from the competition

• No SALES TOOLS to articulate the service value

• No clear SCOPE OF WORK to manage customer expectations

In this session, we'll introduce you to SERVICE BLUEPRINTING, a proven approach to developing compelling, high demand services.

You will learn a step-by-step framework for designing services specifically focused on satisfying customer needs, creating a solid foundation for selling the value in your services.