Service Blueprint Bricks

Overview
AntFarm’s Service Blueprint Bricks are modular service delivery processes that fit together seamlessly to create the architecture for a comprehensive service offering. Each self-contained process module (or "brick") displays the storyboard for how to deliver an element of the offering.
Service Blueprint Bricks are personalized for your company, reflecting the service delivery roles and systems you define. Your company logo is incorporated on each page, presenting a professional appearance for both your employees and your customers. For an additional fee, each process brick can be customized to align with your service delivery processes more closely.
The dynamics of delivering IT services are changing...	Solving the Service Process Challenge
Services are now strategically important to every IT Solution Provider. In the emerging model, business processes and tools define a provider’s ability to seamlessly scale its customer base while maintaining consistently high service levels. The “craftsman” model historically associated with professional services is being displaced by the “factory” model exemplified by managed services.	AntFarm’s Service Blueprint Bricks provide a flexible, cost-effective means for IT Solution Providers to build their service process catalog. At the same time, these blueprints help them to build additional value for their customers, creating competitive advantage. Finally, implementing proven process methods will improve consistency and reduce delivery effort and cost.
Lack of process is a hurdle to growth and profitability of your services	Benefits of the Service Blueprint Brick approach...
Most IT Solution Providers have begun to introduce at least some processes into their sales and delivery models. The challenge becomes establishing a process framework that encompasses an entire service offering and serves as the foundation for educating current and future team members on the delivery method. Passing on service practices as “tribal knowledge” will no longer enable you to remain competitive.	Low cost of entry — build a comprehensive, high-value, service offering one “brick” at a time Process modules are personalized to show your company roles and systems Pre-fabricated processes enable you to accelerate service launch and improvement initiatives When appropriate, we can customize “bricks” to align with your processes