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| About Us |
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| HomeAbout Us |
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| AntFarm Inc. |
| AntFarm, Inc. is a unique company dedicated to helping IT Solution Providers (MSPs, ISVs, VARs, and Systems Integrators) extract breakthrough performance from their service offerings. |
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We are Service Architects, helping companies design their services to be easier to sell, and more profitable to deliver. We apply world-class process improvement tools and techniques to improve everything from service design and sales effectiveness to delivery efficiency and overall customer satisfaction.
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| Our Clients... |
Although we are a realtively young company, our client list includes the full range of IT Solution Providers from globally recognized names to regional service providers.
Here are a few examples:
- Dimension Data
- Compugen
- McKesson
- Internet Security Systems
- Agilysys
- Avnet
- And a large number of regional solution providers
They are all taking advantage of our practical methodology to improve their services. |
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Service Blueprinting...
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Our unique approach, known as Service Blueprinting, applies world-class process improvement techniques such as ITIL, Six Sigma, and ISO 9001:2000 to improve everything from sales effectiveness and service delivery efficiency, to overall customer satisfaction. Service Blueprinting starts with a thorough understanding of the voice of the customer (VOC) which ensures the service is designed specifically to meet your customers' needs.
Major elements of our framework include:
- Determining the Voice of the Customer - Defining Quality in their Eyes
- Creating the Service Concept - Establishing the Service Vision
- Blueprinting Your Service - Designing for Performance
- Service Delivery Details - Building your Competitive Edge
- Service Pilot and Rollout - Realizing the Value
The benefits of this approach are:
>> STRONGER SERVICES VALUE PROPOSITION allowing you to grow your services business more quickly
>> IMPROVED SERVICE DELIVERY EFFICIENCY providing your with better return for your operating capital investment
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Some of our Projects...
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Examples of service offerings that we have designed for our clients include:
- Managed Services (both generic and technology specific)
- Enterprise Technology Deployments
- Virtualization Assessment and Implementation
- Enterprise Application Implementation
- Enterprise Integration Assessment and Design
- Backup and Disaster Recovery
- SMB Projects
- Sales Opportunity Management
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